Wednesday, February 29, 2012

Computer repair Templestowe Lower for just $20

Yes, it may be hard to believe, but I was recently called out by a customer in Templestowe Lower to repair their computer and it only cost them $20. Their screen setting had changed to 4 bit colour. A problem like this often causes people problems because they don’t know what to do. If the problem is quick to fix it shouldn’t cost much to fix it.

You can call someone out and most will charge over a hundred dollars. This same client said they called out one of the well known support groups for a 15 minute support issue and was charged $250. The other option is to take the computer to a repair business and there can be quite a bit of time involved dropping off the computer and then collecting the computer again. Minimum charges often start at $60-$110, but you really don’t know what you may be charged.

In this case the problem was easy to fix and the client was charged only for the time involved. No travel time. No set fee. No call-out fee. If I couldn’t fix the problem there would have been no charge.

I later received the following message via email from the customer.

Dear Kelvin,

Thank you so much for all your help and patience. Our computer is working perfectly again.


Many people struggle with problems I can fix relatively quickly. It often takes longer to try to explain the problem over the telephone than it will take for me to drive to the customer. Because I’m local I can make a time and come over and check the problem very easily.

If you have a computer problem giving you grief and live in Templestowe, Templestowe Lower, Doncaster, Doncaster East, Eltham, Lower Plenty, or Montmorency, then give me a call on 0415 910 703.

Kelvin Eldridge
www.OnlineConnections.com.au
Call 0415 910 703 if you have a computer/technology issue.

Saturday, February 25, 2012

Local Traffic Only Sign in Templestowe




I often wonder if there is any point in Local Traffic Only Signs. These signs have been in place for years, yet every day hundreds of non local traffic users use the road and blocks the road for local users, causing considerable delay.

In addition council then puts in very expensive speed humps, which as can be seen, may even encourage unwanted driving behaviour.





I'm not a fan of road users being used as a revenue source, but unfortunately when cars taking shortcuts block traffic, and council simply spends rate payers' money on costly roadworks that don't work, maybe it is time for a rethink.

If Local Traffic Only signs were enforced with the first occurrence being a warning, I'm sure many people would modify their driving behaviour.

Kelvin Eldridge
www.OnlineConnections.com.au
Call 0415 910 703 if you require help with your computer.
No problem too small.

Thursday, February 16, 2012

Williamsons Road and Foote Street traffic lights not working

Drove through the intersection of Williamsons Road and Foote Street at 4:56pm. The traffic lights were not working. Police are directing traffic. The power appears to be out in the area. Kelvin Eldridge www.OnlineConnections.com.au Call 0415 910 703 if you require help with your computer. No problem too small.

Friday, February 10, 2012

MyAnswers: The application has failed to start because iertutil.dll was not found.

The following MyAnswers solution 2197 is now available:

Windows XP computers failling to start with dialogue titled: Explorer.EXE "Unable To Locate Component", with the message "The application has failed to start because iertutil.dll was not found. Re-installing the application may fix the problem"


Click here to obtain the solution.

Click here for related solutions.

Kelvin Eldridge
www.MyAnswers.biz
(An Online Connections service.)

Tuesday, February 7, 2012

Dead kangaroo Fitzsimons Lane Templestowe

Driving North along Fitzsimons Lane I noticed on the Western side of the road a dead kangaroo being picked over by a couple of crows. This was a reminder to take care along the stretch near the Yarra River as kangaroos are frequently seen in the area and even quite a distance from the area. Hitting a kangaroo can do thousands of dollars of damage to a car. I've not seen a kangaroo actually on Fitzsimons Lane in over 20 years, so it is worth noting they may venture onto the road from the surrounding parkland. Kelvin Eldridge www.OnlineConnections.com.au Call 0415 910 703 if you require help with your computer. No problem too small.

Saturday, February 4, 2012

Alert: iertutil.dll was not found. Computer repairs in Templestowe, Templestowe Lower and Wonga Park

This week was an interesting week in terms of computer support and repairs. What stood out was the need to fix three computers from different clients, one day after the other. Each computer was running Windows XP and would start to the Desktop and only show the Desktop background. No icons, no toolbar and no way to do anything useful. Often the window titled “Explorer.EXE – Unable To Locate Component”, with the message “The application has failed to start because iertutil.dll was not found. Re-installing the application may fix the problem” would be displayed.  

I fixed each computer and whilst after the first I thought the second and third would be much quicker. As it turned out, whilst the solution was basically the same, each computer needed to have the solution applied differently. The computers were returned to clients fixed and cleaned up. Most computers I repair have a number of infections and many have toolbars installed in their browsers which hijack the search feature of the browser. After the initial fix it was also sometimes necessary to fix other programs.

What was concerning was I haven’t been able to isolate what caused the problem. I’m not sure if it was a malware infection damaging the computer, or perhaps an update to the operating system. I suspect malware, but can’t be sure. What is important is it was possible to fix the issue without having to resort to a reinstall of the operating system.

I’d like to remind people they should have a backup copy of all their important data, their photos and their music. This was a tricky repair and for many the easiest solution may be to reinstall the operating system. I prefer to fix the problem and retain users data where possible.

If you live in Templestowe, Templestowe Lower, Doncaster, Doncaster East, Eltham, Lower Plenty, Montmorency, or the surrounding area and experience this problem, give me a call on 0415 910 703.

Kelvin Eldridge
Online Connections
www.OnlineConnections.com.au